FAQ
Frequently Asked Questions
🏷️ Best Price Dealership Philosophy
What does “Best Price Dealership” mean at Durango Ford?
Durango Ford’s “Best Price Dealership” philosophy means every vehicle has a clearly marked, low, up-front price. No haggling, no hidden fees—just fair, competitive pricing for everyone.
Are your salespeople on commission?
No. Our team is non-commissioned, which means they’re focused on helping you—not closing a sale.
Does the Best Price model apply to service and parts too?
Yes! Our service department uses transparent pricing and up-front quotes with no surprises.
🚙 New & Used Vehicles
What new Ford vehicles are available at Durango Ford?
We carry the full Ford lineup: F-150, Super Duty, Ranger, Maverick, Bronco, Explorer, Mustang, Transit, and more—including hybrids and EVs like the F-150 Lightning and Mustang Mach-E.
Do you have electric or hybrid Ford vehicles?
Yes! We stock EVs and hybrids such as the Mustang Mach-E, Escape Plug-In Hybrid, and Explorer Hybrid.
Can I find vehicles under $20,000?
Yes—our used inventory includes vehicles priced under $20K. Search by price at durangoford.com/used-inventory.
What is Ford Blue Advantage?
It’s Ford’s certified pre-owned program offering limited warranties, roadside assistance, and inspection guarantees.
💻 Buying Online
Can I buy a car online from Durango Ford?
Yes. Shop, get financing, and schedule delivery or pickup—online at durangoford.com.
How do I estimate my trade-in value?
Use our Kelley Blue Book Instant Cash Offer tool for a fast and reliable estimate.
🔧 Service & Maintenance
What services does Durango Ford provide?
Oil changes, brakes, battery replacement, tire rotation, diagnostics, and more. We also offer mobile maintenance for your convenience.
How do I schedule service?
Visit durangoford.com/service or call (855) 443-4600.
Can I order parts directly?
Yes, through our Parts Center.
🎯 Incentives, Programs & Local Advantage
What financing offers or incentives do you provide?
Cash-back deals, special APRs, loyalty programs, and more—check our Specials page for current offers.
What is Ford’s A-Plan or Employee Pricing incentive?
Ford’s A-Plan, or Employee Pricing, lets eligible buyers purchase a new Ford at the same discounted price offered to Ford employees.
What is the Transportation Program at Durango Ford?
We provide service loaners or shuttle service to keep you moving during repairs or maintenance.
Are there EV education tools available?
Yes—our team helps you understand range, charging, and tax credits for Ford electric vehicles.
📍 Location & Contact
Where is Durango Ford located?
1200 Carbon Junction, Durango, CO 81301
What are your hours?
Sales: Mon–Sat 8AM–6PM
Service & Parts: Mon–Fri 7AM–6PM
How can I contact each department?
- Sales: (970) 385-4822
- Service: (855) 443-4600
- Parts: (844) 496-2224
💬 Customer Experience
What do customers say about Durango Ford?
We’re known for our no-pressure approach and friendly, knowledgeable staff. Our customers love us—just read the reviews!
What makes Durango Ford different from other dealerships?
Our Best Price model, transparent service, and no-commission staff create a dealership experience you can trust.